Selfish TD Bank(PART 2 OF 3)
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Good morning. My name is Christopher. My Employee ID is 30223. How may I help you?
Your computer did automatically close my account without sending me any notice.
I suppose it's for security reason.
Are you saying that I'm a security risk?
No, you are NOT. Since you haven't used your credit card for two years, somebody else might use it. That's the kind of security risk I'm talking about.
You're talking about the your bank's security, not customers' satisfaction. They say, customers are a king, but at your bank, the dumb computer seems to be a king. Accordingly, without any communication between the stupid machine and the human, your bank made a serious mistake. So I want you to re-activate my account right away.
Sorry, but I can't do that.
Why not?
I'm not allowed to do that, Sir.
So at your bank, your dumb computer is the real king, isn't it?
No, it is NOT, but I can't re-activate your account.
As a manager you should be able to override the dumb computer's foolish decision, shouldn't you?
At my bank, unfortunately, this is not the case, Sir. Anything else I can help you with?
No, nothing else. If you're inferior to the dumb computer, I don't think I should talk about anything else with you.
Kato, that's not nice. Christopher is smarter than the dumb computer.
But he is not given any authority to override the stupid decision the dumb machine made. This means that the top manager at TD Bank relies more on the computer than on his human subordinates, doesn't it?
Well ... but Kato, you might as well talk to Christopher politely. By the way, Kato, how come Christopher wears a turban?
He has a strong East Indian accent.
Is he an East Indian by birth?
I assume so. But don't take me wrong. I don't mean that East Indians are inferior to the dumb computer. Nor has I racial prejudice. I myself have a strong French accent.
No, Kato, that's not right. You've got a strong Japanese accent.
I think the top managers at TD bank seem to imitate their American counterparts.
How do you mean?
They work for themselves to make profit, instead of meet customers' satisfaction.
Are you saying, Kato, American bank managers are ignoring the customers' satisfaction.
Diane, have you viewed the movie called "Inside Job"?
I don't think I have.
The following DVD describes the mindset of the top financial managers in North America. As you see, this DVD is in a big demand 'cause nine people are waiting to see this DVD at Vancouver Public Library.
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■【The Actual Catalogue Page】
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Are you saying, Kato, the above "Holds: 9" means that nine people are waiting?
Yes, I am. Mind you, thare are 42 copies altogether. If you've got some time, I strongly recommend that you view the above DVD.
Do you really mean it?
Yes, of course, I do... 'cause, as I made a comment, the film is described by Ferguson as being about "the systemic corruption of the United States by the financial services industry and the consequences of that systemic corruption." The film shows how changes in the policy environment and banking practices helped create the financial crisis. You can easily understand that how the American financial industry set out deliberately to defraud the ordinary American investor and customers.
So, Kato, are you saying that you are one of the victims of the malpractice of the TD Bank for their selfish, unilateral secirity purpse?
Yes, I'd say so.
By the way, Kato, the readers of your blog are spreading all over the world---namely, 79 countries. Is that true?
Yes, of course, I'm not joking, nor jesting. Look at the following list.
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I see... so net surfers from 79 countries might read this article. Is that it?
You're telling me, Diane. I hope the top managers at TD Bank will read this article.
Do you think they re-activate your account?
I doubt, but some top managers at other banks might read this article and would like to re-think about customers' satisfaction, insetaed of their own selfish security check, so that the banks could serve customers better. This is the point I wanna make.
【Himiko's Monologue】
Well ... what do you think?
A couple years ago, Kato had a trouble with one of the Japanese banks---namely, Ashikaga Bank （足利銀行）.
I wonder if he was born with a bad luck to get into troubles with banks.
In any case, I hope Kato will write another interesting article soon.
So please come back to see me.
Have a nice day!
Bye bye ...
(To be followed)