Diane@TD Bank(PART 1 OF 3)
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Diane, how come you stood by the TD Bank?
...'Cause it is my bank. I was walking over there to meet the bank manager.
No kidding!
I thought I'd better talk to the manager to discuss your problem.
You're joking, aren't you?
Kato, do you remember we happened to meet on the street when you walked back to Joe Fortes Library from the main branch?
Oh, yes, that was last Saturday---about three thirty in the aftrenoon. I posted my articles at 4 o'clock.
After meeting with you, I walked up to my bank.
I thought you went to your church.
Actually I did. First I prayed for you at my church so that your problem would be solved soon and you would sleep in peace.
Diane, did you really pray for me?
Yes, I did.
No wonder! ... quite a few Net surfers came to read the following article.
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■"Selfish TD Bank"
Kato, are you saying that my prayer invited a great number of readers?
Yes, of course, I am. I can't think of any other reason.
Look at the following list.
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This is a list of page views for my blog (http://ameblo.jp/barclay/) for 30 days from Feb. 1 to Mar. 2, 2013.
Two hundred and one Net surfers read "Selfish TD Bank," didn't they?
Yes, they read the following story.
Here's how to use
your enclosed TD Visa cheques:
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From now until February 28, 2013, use your TD Visa Cheques to pay off other higher-rate non-TD credit card balance. It's easy.
Write each TD Visa Cheque for any amount, up to the available credit limit on your Card.
Present it to the non-TD credit issuer you wish to pay.
The amount on the Cheque will be charged to your TD Credit Card Account ar an interest rate of 2.9% for 6 months.
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My name is Erica. How may I help you?
Could you do a balance transfer for me? I'd like to take advantage of the above offer.
Yes, I think I can. Let me have your name and account number, please. (I gave her the required information.) Let me get into your account on the computer... Well ... Unfortunately, your account is closed.
No kidding! You see, I've received the special offer from your bank, and your bank sent me an account statement as of January 7, which I received 10 days ago. How could you possibly close my account?
Let me see... According to your file on the computer, your account has been closed automatically because you haven't used your credit card for 2 years.
Look! I haven't received any notice regarding this closure. Yet, you sent me a brochure of special offer and still keeps on sending me account statements. And you're saying that my credit account has been automatically closed. Why the heck is that?
I don't know exactly what happened. It seems that your account balance is zero and no activities have been taking place during the last 2 years. So the computer has closed your account automatically.
Listen! Apparently there is no internal communication between the computer and the human beings at your bank. Lack of proper communication! Do you know what I mean? This is a serious mistake arising from the lack of proper communication at your bank!
I apologize for the inconvenience.
I don't need your apology. What I want you to do is to re-activate my account.
I don't think I can.
Why not?
...'Cause I don't have any authority to do that.
I think your bank has a serious problem now. I've been doing business with your bank for more than 20 years. That is, my credit account has been at your bank for more than 20 years. In the previous years, when no activities took place on my account for 2 years, you sent me a notice whether or not I'd like to continue to hold an account. And now your dumb computer automatically closed my account. This is one of the most foolish bank activities I've ever heard of.
I'm sorry but I can't help you on this matter.
Well, in this case, I'd like to place a formal complaint. Please give me the name of your vice-president in charg of customer services or credir card operations so that I can write a letter of complaint.
You can't do that.
Why not?
...'Cause you'd have to comply with the bank's procedure if you want to place a formal complaint. First of all, one of our officers would have to evaluate your complaint wether or not to proceed.
That's a piece of nonsensical bullshit! Listen, Erica! We live in a free world, you know. Have you ever heard of freedom of speech or freedom of expression?
Yes, of course, I have.
Then I don't need to obey your rule! I should be able to say or write whatever I want to complain without your evaluation.
But you have to comply with my bank's procedure.
Listen, Erica! I don't have to obey your rule, which is NOT a law. If I like, I could report this to the world.
... to the world? How could you possibly do that?
Well ... I'm a blogger, and my readers are all over the world---79 countries if I tell you exactly. When the people all over the world get to know this foolish bank activity, they try to avoid TD Bank.
Wait a minute! I don't think I can handle this problem any more. Would you like to talk to my manager?
Yes, of course, by all means.
(To be followed)